Cancellation and Refund Policy

Before payment

You may stop before completing payment without any charge. Once a payment succeeds, contact us promptly with your order or report ID if you need to cancel or report a payment or delivery issue.

After a verified payment

If payment of the checkout order amount is verified but we cannot provide your PDF report, contact us with your order or report ID. We will investigate and either provide the report or, if we cannot deliver it, refund the full report fee to the original payment method. Please also contact us about a duplicate charge or a payment recorded without a corresponding order.

Because each report is prepared from personal details, a completed and delivered report is not automatically refundable because an interpretation or expected life outcome differs from your expectations. This does not affect rights available under applicable law.

How to request a refund

Use our Contact Us page and include the order or report ID and a description of the issue. Do not send your OTP, banking password or full card number. An approved refund is initiated to the original payment method; the published processing estimate is 7 to 10 business days, with any additional bank or gateway processing time outside our control.